Privacy Policy

We may collect personal information that you voluntarily provide when you request water heater service, submit a website form, contact us or communicate with our team.

This information may include:

• Your name.
• Street address.
• City, state and ZIP code.
• Telephone number.
• Requested service date and time.
• Details about the water heater service you need.
• Information contained in messages or communications you send to us.

Website and third-party technologies may also collect technical information such as browser type, device information, IP address and website interaction data.

Information submitted through this website may be used to:

• Respond to service requests and inquiries.
• Schedule or coordinate water heater service.
• Provide requested estimates or service information.
• Communicate regarding an appointment or request.
• Improve website functionality and customer support.
• Protect the website against misuse or security threats.
• Meet applicable legal, regulatory or operational requirements.

Personal information may be shared with service providers that assist us in operating the website, processing service requests, providing communication tools or supporting website functionality.

Information may also be disclosed when reasonably necessary to comply with applicable law, respond to legal requests, protect website users or protect our rights and operations.

Our website uses or links to third-party services that may process information independently under their own privacy practices.

These services may include website form processing, customer chat functionality, embedded maps and other website tools.

For example, the website currently includes Google Maps functionality and LiveAgent chat functionality. Information submitted through the service request form may also be transmitted to the service used to process that form.

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

Personal information may be retained for as long as reasonably necessary to respond to service requests, maintain appropriate business records, resolve disputes, protect our operations and meet applicable legal requirements.

Depending on your location and applicable law, you may have rights regarding your personal information. These may include the ability to request access to, correction of or deletion of certain personal information.

Where the Texas Data Privacy and Security Act applies, eligible Texas residents may also have rights relating to access, correction, deletion and certain opt-out choices concerning personal data processing.

To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before processing certain requests.

This website is intended for individuals seeking residential or commercial water heater services and is not directed toward children under 13.

We do not knowingly request personal information from children under 13 through this website.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies or information practices.

The latest version will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us: